GDPR Compliance Statement

Last Updated: October 2, 2024

Our Commitment to GDPR

glen-caribou is committed to ensuring compliance with the General Data Protection Regulation (GDPR) for all users within the European Economic Area (EEA). This document outlines how we handle your personal data in accordance with GDPR requirements.

Legal Basis for Processing

We process personal data under the following lawful bases:

• Consent: When you voluntarily submit information through forms or subscribe to communications
• Contract Performance: When processing is necessary to fulfill expedition bookings and service agreements
• Legitimate Interests: For business operations, fraud prevention, and website improvement
• Legal Obligation: When required to comply with applicable laws and regulations

Your GDPR Rights

Under GDPR, you have the following rights regarding your personal data:

1. Right to Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

2. Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information we hold about you.

3. Right to Erasure

You have the right to request deletion of your personal data under certain conditions, including when data is no longer necessary for its original purpose.

4. Right to Restrict Processing

You have the right to request that we restrict processing of your personal data under specific circumstances.

5. Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you in a structured, commonly used format.

6. Right to Object

You have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis.

7. Rights Related to Automated Decision Making

We do not use automated decision-making or profiling that produces legal effects concerning you.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in our Privacy Policy, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Booking inquiries: 2 years from last contact
• Completed expedition records: 7 years for liability purposes
• Marketing consent records: Until consent is withdrawn
• Website analytics data: 26 months

International Data Transfers

As we are based in Canada, your data may be transferred outside the EEA. We ensure appropriate safeguards are in place, including:

• Use of service providers certified under recognized adequacy frameworks
• Implementation of standard contractual clauses approved by the European Commission
• Ensuring recipient countries provide adequate data protection

Data Protection Officer

For organizations of our size, appointment of a Data Protection Officer (DPO) is not mandatory. However, data protection inquiries can be directed to our designated contact:

Email: [email protected]
Subject line: "GDPR Inquiry"

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at [email protected] with "GDPR Request" in the subject line. Include:

• Your full name and contact information
• Specific right you wish to exercise
• Details to help us locate your data

We will respond to your request within one month. In complex cases, this may be extended by two additional months with notification.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with your local supervisory authority.

Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection principles

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify the appropriate supervisory authority within 72 hours and inform affected individuals without undue delay.

Updates to This Statement

We may update this GDPR Compliance Statement to reflect changes in our practices or legal requirements. Significant changes will be communicated through our website.

Contact Information

For GDPR-related questions or to exercise your rights:

glen-caribou Expeditions
47 Lakeshore Drive, Suite 12
Thunder Bay, ON P7A 3Y8
Canada
Email: [email protected]